Terms of service

Terms of Service

Welcome to Refined Matcha! By using our website or placing an order, you agree to the terms outlined below. Please read them carefully.

1. General

Refined Matcha reserves the right to update these Terms of Service at any time. The most current version will always be available on our website.

2. Product Information

We strive to describe and display our products as accurately as possible. Please note that slight variations in color or details may occur.

3. Orders and Payment

  • All prices include VAT.

  • Orders are processed once payment has been received.

  • We reserve the right to cancel any order if a product is unavailable or in cases of payment irregularities.

4. Shipping & Delivery

  • We aim to deliver all orders within the estimated delivery time.

  • Refined Matcha is not responsible for delays caused by third parties, such as courier services.

5. Return Policy

If you wish to return a product, please contact us within 14 days of receiving your order at hello@refinedmatcha.com.

  • Returned products must be unused, undamaged, and in their original packaging.

  • Return shipping costs are the responsibility of the customer, unless the product is defective or incorrectly delivered.

6. Intellectual Property

All content on our website, including images, text, and logos, is the property of Refined Matcha. Use of this material without our written consent is strictly prohibited.

7. Liability

Refined Matcha is not liable for indirect damages, such as loss of profits, resulting from the use of our products or services.

8. Contact

For questions regarding these terms, you can reach us at:
hello@refinedmatcha.com